Contact Us
If you have any queries or would simply like to talk to one of our customer services representatives please contact us at:
Timothy Dunn London
Studio 7, Delta Park
Smugglers Way
London SW18 1EG
Tel: 0208 877 3001
enquiries@timothydunnlondon.com
OPENING HOURS
Monday to Friday 9.30am- 5.30pm
DELIVERY
Processing and delivering your order on time is of the upmost importance to us.
Orders are processed on the day of receipt (excl. Saturday and Sunday) and should be with you in 2-5 days (international deliveries vary). Orders placed on Saturdays, Sundays and holidays will be processed the following business day. Timothy Dunn London business hours are Monday- Friday 09:30 – 17:30 GMT.
If it has been more than five working days and you have not received your product (UK orders), please contact Timothy Dunn London customer services by email at enquiries@timothydunnlondon.com or on 0208 877 3001.
Please note that processing times may increase occasionally when there is especially heavy demand, e.g. around Christmas.
Last orders for Christmas delivery:
UK 20th December midday
International 9th December midday
Within the UK
Delivery Options |
Prices |
Timing |
Standard |
£4.95 |
Delivery in 2-5 working days |
Next Day delivery |
£7.25 |
Delivery the following working day, order must be placed before 12 noon |
Orders are delivered via Royal Mail or DPD and require a signature upon delivery. If you are not at home when the courier calls, you can arrange a re-delivery at a more convenient time or collect at the local depot.
Please contact us on 0208 877 3001 if you have any problems with arranging re-delivery or send us an email at enquiries@timothydunnlondon.com.
Gift Message
We will happily include a complimentary gift card with a personalised message - please complete on checkout.
RETURNS
We hope that you will be happy with your purchase, however should you be less than satisfied with your purchase, please return it in its original condition within 14 working days from delivery.
Within your package you will receive a delivery note with details of your purchase. If these details do not match the product delivered please notify our Customer Services team on 0208 877 3001.
If you return items for reasons other than defects in the goods or incomplete or incorrect delivery you will be required to arrange and pay for the return of the items to us.
Please ensure you wrap all goods safely and send via a secure method such as recorded delivery.
Items purchased as a set can only be returned as a complete set, not as individual items.
Refunds for items given as a gift can only be given to the original purchaser; however you can request a replacement or exchange.
Items bought from our stockists will need to be returned to them directly.
Please Note: We cannot accept returned goods that we reasonably believe have been used. In such circumstances, we will notify you that no refund will be available and you will be responsible for arranging for such goods to be returned to you within 28 days of our notification.
Candle Care
The first time you light your Timothy Dunn candle please burn until the wax melts to the edge of the glass container. This will help keep the top of the wax smooth, which will prevent an uneven burn. It is important to trim the wick to a quarter of an inch before each burn as this will 6help prevent any smoking and will keep any residue from dropping into the wax. Each candle should be stored in an upright position and should not be kept in direct sunlight or heat.
Safety Tips
- To prevent fire or serious injury never leave a lighted candle unattended.
- Keep out of reach of children and animals.
- Keep candle away from drafts and anything that could be a fire hazard.
- Never touch a burning candle when the wax is liquid.
- Always trim the wick or clean the wax once the candle has gone cold.
- Keep lit candles at least 3inches apart and place them on a stable, heat resistant surface.
- Do not move a burning candle.
- Always store the candle in an up right position away from direct sunlight or heat.
- Keep lit candles at least 3inches apart and place them on a stable, heat resistant surface.
- Do not move a burning candle.
- Always store the candle in an up right position away from direct sunlight or heat.
Terms & Conditions
These terms of website use (the “Terms of Use”) apply to the entire contents of this website under the domain www.timothydunnlondon.com (the “Website”) and to any correspondence by email between you and the Company. Please read the Terms of Use carefully before using the Website. By using the Website, you indicate that you accept the Terms of Use and that you agree to abide by them. If you do not agree to the Terms of Use, please refrain from using the Website immediately.
1. INFORMATION ABOUT US
The Website is operated by Timothy Dunn London Limited (the “Company"), registered in England and Wales under company number 07791175 and with registered offices at Studio 7, Delta Park, Smugglers Way SW18 1EG.
2. ACCESSING THE WEBSITE
2.1 Access to the Website is permitted on a temporary basis, and the Company reserves the right to withdraw or amend the service provided on the Website without notice at any time. The Company will not be liable if for any reason the Website is unavailable at any time or for any period.
2.2 You are responsible for making all arrangements necessary for you to have access to the Website. You are also responsible for ensuring that all persons who access the Website through your internet connection are aware of these terms, and that they comply with them.
2.3 You may only use our website for lawful purposes
3. INTELLECTUAL PROPERTY RIGHTS AND LICENCE
3.1 You are permitted to print and download copies and extracts from the Website for your own personal non-commercial use provided that:
3.1.1 no material either printed or downloaded from the Website is modified in any way;
3.1.2 no illustrations, photographs, or any graphics on the Website are used separately from any accompanying text;
3.1.3 the Company’s status (and that of any identified contributors) as the authors of material on the Website is acknowledged and that this permission notice appears on all copies made.
3.2 Unless otherwise stated, the copyright and all other intellectual property rights in the material published on the Website (including without limitation photographs and graphical images) are owned by the Company or its licensors. These works are protected by copyright laws and treaties around the world.
3.3 Subject to clause 3.1, no part of the Website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without the Company’s prior written permission.
3.4 Any other use of extracts or copies from the Website other than in accordance with clause 3.1 above for any purpose is prohibited.
3.5 If you breach any of these terms, your permission to use the Website automatically terminates and you must immediately destroy any downloaded extracts or printed copies or extracts you have made from the Website.
3.6 Any rights not expressly granted in these terms are reserved.
4. LIABILITY
4.1 The content on the Website is provided on an “as is” basis and is subject to change at any time at the Company’s sole discretion. If the need arises, the Company may suspend access to the Website, or close it indefinitely. The Company does not make any warranty, representation or guarantee as to the availability of the Website.
4.2 The content on the website is not intended to amount to advice on which reliance should be placed. The Company therefore disclaims all liability and responsibility arising from any reliance placed on such materials by any visitor to the Website or by anyone who may be informed of any of its contents.
4.3 The content on the Website is provided without any guarantees, conditions or warranties as to its accuracy. Any of the material on the Website may be out of date at any given time, and the Company is under no obligation to update such material To the extent permitted by law the Company, other members of its group of companies and third parties connected to the Company hereby expressly exclude:
4.3.1 All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.
4.3.2 Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with the Website or in connection with the use, inability to use, or results of the use of the Website, any websites linked to it and any materials posted on it, including, without limitation any liability for:
a) loss of income or revenue;
b) loss of business;
c) loss of profits or contracts;
d) loss of anticipated savings;
e) loss of data;
f) loss of goodwill;
g) wasted management or office time; and
h) for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.
4.4 This does not affect the Company’s liability for death or personal injury arising from the Company’s negligence, nor the Company’s liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.
5. PRIVACY
5.1 The Company processes information about you in accordance with its Privacy Policy.
5.2 By using the Website, you consent to such processing and you warrant that all data provided by you is accurate.
5.3 The Company is committed to protecting your privacy and observing its obligations under the Data Protection Act 1998.
5.4 By making an enquiry via email you may provide personal information such as your name and email address or other personal information to third parties without your consent except to its authorized service provider or unless it is in the public interest to do so. The Company will take all reasonable measures to collect, record and store your personal information timely accurately and securely.
5.5 The Company currently does not use technology to track the behavioural patterns of visitors to this website. The Company may decide that to serve you better it will in the future. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. Information collected in this way can be used to identify you unless you modify your browser settings.
6. VIRUSES, HACKING AND OTHER OFFENCES
6.1 You must not misuse the Website by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to the Website, the server on which our site is stored or any server, computer or database connected to our site. You must not attack the Website via a denial-of-service attack or a distributed denial-of service attack.
6.2 By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. The Company will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the Website will cease immediately.
6.3 The Company will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.
7. LINKING TO THE WEBSITE
7.1 If you would like to link to the Website, you may do so subject to the following conditions:
7.1.1 You link only to the home page of the Website and do so in a manner that is fair and legal and which does not replicate the Website in any way;
7.1.2 You do not remove, distort or otherwise alter the size or appearance of the Timothy Dunn logo or any other content on the Website;
7.1.3 You do not create a frame or any other browser or border environment around the Website;
7.1.4 You do not in any way imply that the Company is endorsing any products or services other than its own;
7.1.5 You do not misrepresent your relationship with the Company nor present any other false information about the Company;
7.1.6 You do not otherwise use any trade marks displayed on this website without express written permission from the Company;
7.1.7 You do not link from a website that is not owned by you; and
7.1.8 Your website does not contain content that is distasteful, offensive or controversial, infringes any intellectual property rights or other rights of any other person or otherwise does not comply with all applicable laws and regulations.
7.1.9 You represent and warrant that your website or the server that hosts your website is free from viruses or other forms of harmful computer code and that you have taken all reasonable steps to ensure that this is the case.
7.2 The Company expressly reserves the right to revoke the linking permission granted in clause 7.1 without notice and to take any action it deems appropriate.
7.3 You shall fully indemnify the Company for any loss or damage suffered by the Company or any of its group companies for breach of this clause 7.
8. LINKING FROM THE WEBSITE
Where the Website contains links to other sites and resources provided by third parties, these links are provided for your information only. The Company has no control over the contents of those sites or resources, and accepts no responsibility for them or for any loss or damage that may arise from your use of them.
8.1 LINKS FROM OTHER WEBSITES
If you would like to link to this website, you may only do so on the basis that you link to, but do not replicate, the home page of this website, and subject to the following conditions:
8.1.1 you do not remove, distort or otherwise alter the size or appearance of the Timothy Dunn logo;
8.1.2 you do not create a frame or any other browser or border environment around this website;
8.1.3 you do not in any way imply that the Company is endorsing any products or services other than its own;
8.1.4 you do not misrepresent your relationship with the Company nor present any other false information about the Company;
8.1.5 you do not otherwise use any Timothy Dunn images or trademarks displayed on this website without express written permission from the Company;
8.1.6 you do not link from a website that is not owned by you; and
8.1.7 your website does not contain content that is distasteful, offensive or controversial, infringes any intellectual property rights or other rights of any other person or otherwise does not comply with all applicable laws and regulations.
You represent and warrant that your website or the server that hosts your website is free from viruses or other forms of harmful computer code and that you have taken all reasonable steps to ensure that this is the case
The Company expressly reserves the right to revoke the right granted in paragraph 3.1 for breach of these terms and to take any action it deems appropriate.
You shall fully indemnify the Company for any loss or damage suffered by the Company or any of its group companies for breach of paragraph 3.1.
9. JURISDICTION AND APPLICABLE LAW
9.1 The English courts will have exclusive jurisdiction over any claim arising from, or related to, a visit to the Website although the Company retains the right to bring proceedings against you for breach of these Terms of Use in your country of residence or any other relevant country.
9.2 These Terms of Use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.
10. VARIATIONS
The Company may revise these Terms of Use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes the Company makes, as your continued use of the Website will constitute deemed acceptance of any updated or amended terms. Some of the provisions contained in these Terms of Use may also be superseded by provisions or notices published elsewhere on the Website.
11. SEVERANCE
If any court or competent authority finds that any provision of this agreement (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision shall, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this agreement shall not be affected.
If any invalid, unenforceable or illegal provision of this agreement would be valid, enforceable and legal if some part of it were deleted, the provision shall apply with the minimum modification necessary to make it legal, valid and enforceable.
12. FORCE MAJUERE
The Company party shall not be in breach of this agreement nor liable for delay in performing, or failure to perform, any of its obligations under this agreement if such delay or failure result from events, circumstances or causes beyond its reasonable control, and in such circumstances the time for performance shall be extended by a period equivalent to the period during which performance of the obligation has been delayed or failed to be performed.
13. YOUR CONCERNS
If you have any concerns about material which appears on our site, please contact rebecca@timothydunnlondon.com.
Privacy Policy
Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.
Timothy Dunn London are committed in preserving the privacy of all visitors to our website at www.timothydunnlondon.com. Please read the following privacy policy to understand how we use and protect the information that you provide to us.
By registering or placing an order on this website, you consent to the collection, use and transfer of your information under the terms of this policy.
1. Information that we collect from you
When you visit, register or order products or services on www.timothydunnlondon.com you may be asked to provide certain information about yourself including your name, contact details and credit or debit card information. We may also collect information about your usage of our website as well as information about you from messages you post to the website and e-mails or letters you send to us.
2. Use of your information
Your information will enable us to provide you with access to all parts of our website and to supply the goods or services you have requested. It will also enable us to bill you and to contact you where necessary concerning your orders. We will also use and analyze the information we collect so that we can administer, support, improve and develop our business.
In particular, we may use your information to contact you for your views on our services and to notify you occasionally about important changes or developments to the website or our services. Furthermore, where you have consented, we might also use your information to let you know by email about other products and services, which we offer, which may be of interest to you. If you change your mind about being contacted in the future, please let us know.
3. Disclosure of your information
The information you provide to us may be accessed by or given to third parties some of whom may be located outside the European Economic Area who act for us for the purposes set out in this policy or for other purposes approved by you. Those parties process information, fulfill and deliver orders, process credit card payments and provide support services on our behalf. We may also pass aggregate information on the usage of our website to third parties but this will not include information that can be used to identify you.
Where you have consented when providing us with your details, we may also allow other companies in our group, to contact you occasionally about products and services which may be of interest to you. They may contact you by e-mail. If you change your mind about being contacted by these companies in the future, please let us know at info@timothydunnlondon.com.
Finally, if our business enters into a joint venture with or is sold to or merged with another business entity, your information may be disclosed to our new business partners or owners. Countries outside the European Economic Area do not always have strong data protection laws. However, we will always take steps to ensure that your information is used by third parties in accordance with this policy. Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.
4. Cookies
Cookies are small amounts of information, which we may store on your computer. Unless you have indicated your objection when disclosing your details to us, our system will issue cookies to your computer when you log on to the site. Cookies make it easier for you to log on to and use the site during future visits. They also allow us to monitor website traffic and to personalize the content of the site for you. You may set up your computer to reject cookies by following the relevant instructions, which can be found at www.aboutcookies.com. In that case, you may not be able to use certain features on our site. If you do not wish to receive cookies in the future, please let us know at info@timothydunnlondon.com.
5. Security and data retention
We employ security measures to protect your information from access by unauthorized persons and against unlawful processing, accidental loss, destruction and damage. We will retain your information for a reasonable period or as long as the law requires.
6. Accessing and updating
You are entitled to see the information held about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date. If you wish to do this, please contact us at info@timothydunnlondon.com. We are entitled by law to charge a fee of £10 to meet our costs in providing you with details of the information we hold about you.
7. Changes to our privacy policy
Any changes to our privacy policy in the future will be posted to the website and, where appropriate, through e-mail notification.
8. Contact
All comments, queries and requests relating to our use of your information are welcomed and should be addressed to enquiries@timothydunnlondon.com.
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