Orders are delivered via Royal Mail or DPD and require a signature upon delivery.
If you are not at home when the courier calls, you can arrange a re-delivery at a more convenient time or collect at the local depot.
Tracking details will be emailed to you if your order is dispatched via DPD so you can see a delivery slot and arrange with DPD directly any delivery details.
Please contact us on 0208 877 3001 if you have any problems with arranging re-delivery or send us an email at firstname.lastname@example.org.
Orders placed before 10am will be dispatched that day, orders placed after 10am will be dispatched the following day.
Processing and delivering your order on time is of the upmost importance to us. Orders are processed on the day of receipt (excl. Saturday and Sunday) and should be with you in 3-5 days (international deliveries vary). Orders placed on Saturdays, Sundays and holidays will be processed the following business day.
Timothy Dunn London business hours are Monday to Friday 10am – 4pm UK time.
If it has been more than five working days and you have not received your product (UK orders), please contact Timothy Dunn London customer services by email at email@example.com or on 0208 877 3001.
Please note that processing times may increase occasionally when there is especially heavy demand, e.g. around Christmas or a sale.
We hope that you will be happy with your purchase, however should you be less than satisfied with your purchase, please return it in its original condition within 14 working days from delivery.
Within your package you will receive a delivery note with details of your purchase. If these details do not match the product delivered please notify our Customer Services team on 0208 877 3001.
If you return items for reasons other than defects in the goods or incomplete or incorrect delivery you will be required to arrange and pay for the return of the items to us.
Please ensure you wrap all goods safely and send via a secure method such as recorded delivery. Items purchased as a set can only be returned as a complete set, not as individual items.
Refunds for items given as a gift can only be given to the original purchaser; however you can request a replacement or exchange.
Items bought from our stockists will need to be returned to them directly.
Please Note: We cannot accept returned goods that we reasonably believe have been used. In such circumstances, we will notify you that no refund will be available and you will be responsible for arranging for such goods to be returned to you within 28 days of our notification.
If the goods you receive are damaged or faulty in any way, or not what you originally ordered we will be happy to exchange the items or offer you a refund.
Please notify us immediately by calling our Customer Service Team 0208 877 3001 (Monday to Friday 10am – 4pm (excluding public holidays)).
To ensure prompt resolution, please provide the order number and keep the box, packing materials and the damaged items for inspection on return to the studio.
This policy is only applicable to purchases made online; we are unable to process returns for purchases made from one of our stockists.
At present our website does not process orders for delivery outside the UK however, we can arrange for International delivery directly. Please contact us directly on firstname.lastname@example.org with details of the order you would like to place.
We will happily include a complimentary gift card with a personalised message – please complete on checkout.